Privacy Policy

Privacy Policy

Effective Date: 17 Jun 2026

This Privacy Policy applies to Storm Capital Investments (Pty) Ltd (Registration Number: 2008/023063/07), trading as Storm Distribution, and governs the collection, use, storage, sharing, and protection of personal information across all brands, websites, online stores, warranty registration platforms, customer portals, marketing platforms, and services operated by Storm Distribution.

This includes, but is not limited to, Storm Fencing, Storm Storage, Kalahari Shade, Orca Pools, and any other current or future brands owned, distributed, managed, or operated by Storm Distribution in any country in which we conduct business.

We are committed to protecting your privacy and processing personal information responsibly and in accordance with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) in South Africa.

By accessing our websites, creating an account, placing an order, registering a product, submitting a warranty claim, contacting us, subscribing to our communications, or otherwise interacting with Storm Distribution or any of its brands, you acknowledge that your personal information may be collected and processed in accordance with this Privacy Policy.

1. Who We Are

Storm Capital Investments (Pty) Ltd Trading as Storm Distribution
Registration Number: 2008/023063/07

Cape Town Office

33A Bell Crescent
Westlake Business Park
Cape Town
7806
Telephone: 021 701 0787

Johannesburg Office

Unit 5
199 Epsom Road
Northlands
Gauteng
Telephone: 010 026 0102

Customer Care: customercare@stormdistribution.co.za

2. Information We Collect

We collect information that is reasonably necessary to operate our business, fulfil orders, provide customer support, process warranties, and improve our services.

Information we may collect includes:

  • Name and surname
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Company name, VAT number, and registration number (where applicable)
  • Order and purchase history
  • Product registration information
  • Warranty claim information
  • Product serial numbers, barcodes, or batch numbers
  • Photographs and supporting documents submitted for returns or warranty claims
  • Marketing preferences
  • Website usage information
  • Browser, device, IP address, and cookie information
  • Communications you send to us

3. How We Collect Information

We may collect information when you:

  • Visit one of our websites
  • Create an account
  • Place an order
  • Register a product
  • Submit a warranty claim
  • Request a return or refund
  • Subscribe to marketing communications
  • Complete a form
  • Contact customer support
  • Participate in promotions, competitions, or surveys
  • Interact with us on social media

We may also receive information from trusted third parties such as payment providers, couriers, website platforms, fraud-prevention services, and business partners.

4. How We Use Information

We use personal information to:

  • Process and deliver orders
  • Verify and process payments
  • Provide customer support
  • Process returns, exchanges, repairs, refunds, and warranty claims
  • Register products and manage warranty support
  • Communicate with customers
  • Improve our websites, products, and services
  • Prevent fraud and unauthorised transactions
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted
  • Maintain business and accounting records

We will only process personal information for lawful and legitimate business purposes.

5. Product Registration and Warranty Claims

Where you register a product or submit a warranty claim, we may collect additional information required to verify ownership, confirm eligibility, assess the claim, and provide support.

This may include:

  • Product details
  • Order numbers
  • Proof of purchase
  • Date of purchase or delivery
  • Product photographs
  • Details of the reported issue

This information helps us provide efficient warranty support and improve product quality.

6. Marketing Communications

We may send you marketing communications about our products, brands, promotions, and services where permitted by law.

You may opt out of marketing communications at any time by:

We do not sell personal information to third parties for their own marketing purposes.

7. Cookies and Website Tracking

Our websites use cookies and similar technologies to improve functionality, analyse website performance, and enhance user experience.

Cookies may collect information such as:

  • Browser type
  • Device information
  • IP address
  • Pages visited
  • Time spent on our websites
  • Website preferences

We may use services such as:

  • Google Analytics
  • Google Ads
  • Meta (Facebook) advertising tools
  • Email tracking technologies
  • Other website analytics and marketing platforms

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

8. Sharing Information

We may share personal information with trusted service providers who help us operate our business.

These may include:

  • Payment providers
  • Courier companies
  • Website hosting providers
  • eCommerce platforms
  • Warranty management systems
  • Marketing and email service providers
  • IT support and security providers
  • Professional advisers, auditors, and insurers
  • Government authorities where required by law

We only share information where necessary and do not sell personal information to unauthorised third parties.

9. International Data Transfers

Some of our service providers may store or process information outside South Africa.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that your information receives an adequate level of protection.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures include:

  • Secure systems and access controls
  • Password protection
  • Restricted staff access
  • Secure service providers
  • Confidentiality obligations

However, no online system can guarantee complete security and you provide information online at your own risk.

11. How Long We Keep Information

We retain personal information only for as long as necessary for legitimate business, legal, warranty, customer support, accounting, tax, and regulatory purposes.

When information is no longer required, it will be securely deleted, destroyed, or anonymised where reasonably possible.

12. Your Rights

Subject to POPIA and applicable laws, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally appropriate
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of direct marketing
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact: customercare@stormdistribution.co.za

We may require proof of identity before processing certain requests.

13. Third-Party Websites

Our websites may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites and encourage you to review their privacy policies before providing personal information.

14. Fraud, Phishing and Security

Storm Distribution will never ask you via email to provide sensitive information such as passwords, banking passwords, or full payment card details.

If you receive a suspicious communication claiming to be from Storm Distribution or one of our brands, please report it to: customercare@stormdistribution.co.za

15. Information Officer

The Information Officer for Storm Capital Investments (Pty) Ltd trading as Storm Distribution is the Chief Executive Officer (CEO).

The Information Officer is responsible for overseeing compliance with applicable privacy and data protection laws, including the Protection of Personal Information Act (POPIA).

For privacy-related enquiries, requests, corrections, objections, access requests, complaints, or any matter relating to personal information, please contact Customer Care:

Email: customercare@stormdistribution.co.za

Telephone – Johannesburg: 010 026 0102

Telephone – Cape Town: 021 701 0787

All privacy-related requests will be directed to the appropriate person or department and escalated to the Information Officer where required.

16. Complaints

If you believe we have handled your personal information incorrectly, please contact us first so that we can attempt to resolve the issue.

Email: customercare@stormdistribution.co.za

If you are not satisfied with the outcome, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator South Africa

Website: https://inforegulator.org.za
Telephone: 010 023 5200

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our websites and will apply from the date it is published.

We encourage you to review this policy periodically.

18. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the South African courts.

 

Competition Terms & Conditions

STORM Competition Terms and Conditions:

Participants are required to enter by completing the online competition form on Storm Distribution’s website: stormdistribution.co.za or link by QR Code. Participants may enter the competition only once per month, to give other applicants a fair chance.  Should you sign up for our newsletter, you will be allocated an additional number, DOUBLING YOUR CHANCES of winning. Each participant is allocated a number on entry. 

A different STORM product will be available to win every month with the draw taking place on the last day of each month. The competition winner will be selected using Number Picker Wheel. (https://pickerwheel.com/tools/random-number-generator/) The process will be recorded and on occasion will be posted on Facebook. The recorded material will always be available for viewing, should a participant like to view the selection process.

Winners will be announced by newsletter, on the Storm Distribution website, on Facebook and on Instagram. The winner will also be informed directly by email and cellphone. The product will be delivered to the winner at an address selected by the winner, within the borders of South Africa. Storm Distribution would love to see the winner with the prize in hand, and would be very grateful if the winner would take a photograph of themselves with their prize and email it to us.

We respect your privacy and will only use your personal information in the manner, in which you have chosen for it to be used. We follow the rules set out in POPIA. Participant’s information will be used only for the competition and to contact the winner, unless otherwise specified on the competition application form

Please note:

STORM employees and their immediate family members are not eligible to participate in order to avoid conflicts of interest. Previous Winners are also excluded from entering subsequent competitions so as to give other entrants a chance of winning..

By participating in the STORM monthly competition, each participant acknowledges and agrees that Storm Distribution and its affiliates, directors, officers, employees, agents, and representatives (collectively referred to as “the Organization”) shall not be held liable for any actions, claims, damages, losses, or liabilities arising out of or related to the participant’s involvement in the competition. Participants expressly release the Organization from any responsibility for personal injury, property damage, or any other harm, whether foreseeable or unforeseeable, that may occur as a result of participating in the competition or receiving a prize.

Participants understand and accept that they are responsible for their own actions, conduct, and decisions during the competition. The Organization disclaims all responsibility for any injury, damage, or harm that may occur due to the participant’s actions or behavior during the competition, including but not limited to any violations of competition rules, misconduct, or unethical behaviour.

Participants agree to indemnify the Organization against any claims or disputes brought by third parties that may result from the participant’s actions, conduct, or participation in the competition, including but not limited to:

Storm Distribution reserves the right to modify or cancel the competition, should the company feel it is necessary. Events that might lead to a modification of or cancellation might be, but are not restricted to the following: Force Majeure Events, unforeseeable circumstances that are beyond the control of Storm Distribution; Technical Issues that compromise the integrity of the competition; Breach of rules by a participant; Financial Constraints, if the organisation experiences unexpected financial difficulties.

If you have any queries or concerns, please contact Storm Distribution at our offices, CPT – 021 701 0787 or JHB 010 026 0102 or info@stormdistribution.co.za.